Warranty Information

This 12-month/12,000-mile limited parts and labor warranty demonstrates our commitment to quality and to our customers. All repairs and service are performed at a preferred shop and are backed by this warranty, giving customers assurance at home and on the road. If an issue should arise, the customer can return to the shop where the repair was done. If they are far from home, the warranty work can be done at any of our 20,000 preferred service center partners across North America. 

While each of our technicians strive to perform reliable repairs every time, our Confidence Plus North American Warranty adds an extra layer of surety with every service. 

In addition to Confidence Plus, customers can enjoy assistance with fuel, oil and water service; lockout assistance; flat tire assistance; and, battery jump start through our ToYourRescue program.
   

Code of Ethics

All of our certified service centers subscribe to these business practices: 

• To perform high-quality repair at a fair price. 
  
• To give the customer a price estimate for work to be performed. 
  
• To use only proven high-quality merchandise. 
  
• To employ the best skilled technicians obtainable. 
  
• To furnish an itemized invoice. Replaced parts may be inspected upon request. 
  
• To have a sense of personal obligation to each individual customer. 
  
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
  
• To furnish or post copies of any warranties covering parts or services. 
  
• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer. 
  
• To follow state regulations.
  
• To notify the customer if appointments or completion promises cannot be kept. 
  
• To exercise reasonable care for the customer’s property while in our possession. 
  
• To maintain a system for fair settlement of customer’s concerns